Shipping Policy

Turnaround

Allow 1 – 5 days handling – Friday 8am – 5pm.

Carriers

We will use Canada Post or UPS to ship our orders, if there are strenuous circumstances we may use other sources such as:

USPS
FedEx
DHL

Order Tracking

If a tracking # is provided by the shipping carrier, we will update your order with the tracking information. Please note that some orders using 1st Class USPS mail will not have tracking numbers.

Shipping Rates

The rate charged for the shipping of your order is based on the weight of your products, box dimensions, and your location. Before the final checkout page you will be shown what the cost of shipping will be, and you will have a chance to not place your order if you decide not to.

Back Orders

If an item goes on back order we will ship you the part of your order that is in stock. When the item becomes available we will ship you the rest of your order. You will not be charged any additional shipping and handling for the second shipment.

Returns, Refunds and Warranties

How To Return An Item

Your item must be in its original shipped condition to be returned, unless there is a defect. You must contact us immediately if there is a problem with the order and return the item within 14 days of your purchase.  Defect and Calibration Warranty is 90 days from time of shipping.

1. Please email info@720i.com to request a refund or warranty claim and we will assign you a tracking #.

2. Once we’ve confirmed receipt of your return request, mail your returned item to:

648799 BC Ltd.
5127 Browne Rd
Chilliwack, BC V2R4R3
Canada

3. Include in your package a signed letter stating the reason for your return and the original receipt.

4. Return & Warranty Shipping paid by you.

Return Exceptions

Some new items can not be returned if they are opened.

Merchandise that has been altered will not be accepted for return or exchange.

Restocking Fee

Some items may be subject to a 10% restocking fee, this will be deducted from your refund. We also do not refund the original shipping and handling that you paid on the order.

Exchanges

Exchanges will be completed on a case-by-case basis and require prior approval.